Returns & Cancellations
Coloring books are made to order with no returns for change of mind. If your order arrives damaged, defective, or incorrect, please contact me directly.
Policy Overview
- Change of Mind: No Returns (Made to Order)
- Damaged or Incorrect: Contact Louisa to Resolve
- Order Cancellations: Not Available Once Submitted
- Support: Direct Help from Louisa
Made-to-Order Policy
Because each coloring book is made to order, I do not accept returns for change of mind. Each copy is printed individually after an order is placed, so I do not maintain an inventory of returned copies to restock.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact me and I will help resolve it.
What to Do If an Item Arrives Damaged
If an item in your order arrives damaged or defective, please reach out directly so I can assist:
- Contact me with your order confirmation number.
- Provide 1 or 2 clear photos showing the damage or printing defect.
- I will review your message and arrange a replacement copy or appropriate resolution.
Order Modifications & Cancellations
Orders begin processing promptly after checkout and cannot normally be changed or cancelled after the order is submitted. Please review your selections and delivery address carefully before completing checkout.
Contact Support
If you have questions about an order or need assistance, contact me using the details provided here.
Email: support@louisamaycarson.com
Phone: 650-248-2879 (Monday – Friday, 9am – 5pm PT)
Mailing Address: 167 Meadow Ln, Mammoth Lakes, CA 93546